Shipping policy

SHIPPING POLICY – EVER GLOW

Last Updated: 06/10/2026

SHIPPING DESTINATIONS

Ever Glow currently ships to most countries worldwide. Shipping availability may vary depending on local regulations, carrier restrictions, and operational limitations.

We reserve the right to refuse or cancel orders to destinations where delivery is not reasonably possible.

ORDER PROCESSING

All orders are processed within 3 to 6 business days after payment has been successfully received and verified.

Orders are not processed, shipped, or delivered on weekends or public holidays.

During periods of high demand, promotional events, holidays, or unforeseen circumstances, processing times may be extended.

ESTIMATED DELIVERY TIMES

Once shipped, orders generally arrive within 10 to 15 business days.

Delivery times are estimates only and are not guaranteed.

Actual delivery times may vary depending on:

  • Destination country.

  • Customs clearance procedures.

  • Local postal services.

  • Carrier operations.

  • Weather conditions.

  • Public holidays.

  • Other circumstances beyond our reasonable control.

SHIPPING CONFIRMATION AND TRACKING

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information, where available.

Tracking updates are provided directly by the carrier and may be delayed or unavailable in certain regions.

CUSTOMS, DUTIES AND TAXES

International shipments may be subject to customs duties, import taxes, VAT, GST, brokerage fees, or other charges imposed by the destination country.

These charges are the sole responsibility of the customer.

Ever Glow is not responsible for any customs-related delays or fees.

SHIPPING DELAYS

While we strive to meet estimated delivery times, Ever Glow is not responsible for delays caused by:

  • Customs inspections or clearance procedures.

  • Carrier operational delays.

  • Severe weather conditions.

  • Government restrictions.

  • Transportation disruptions.

  • Labor disputes or strikes.

  • Force majeure events.

INCORRECT SHIPPING INFORMATION

Customers are responsible for providing complete and accurate shipping information.

Ever Glow shall not be liable for delivery failures, delays, losses, or additional charges resulting from incorrect or incomplete shipping information provided by the customer.

LOST OR STOLEN PACKAGES

If a package is lost in transit, customers must contact us as soon as possible so that we may initiate an investigation with the carrier.

Once a package has been marked as delivered by the carrier, Ever Glow is not responsible for theft, loss, or unauthorized access occurring after delivery.

UNDELIVERABLE PACKAGES

If a package is returned to us due to an incorrect address, refusal of delivery, failure to pay customs charges, or repeated unsuccessful delivery attempts, the customer may be responsible for any reshipping costs.

CONTACT

For shipping-related inquiries, please contact:

Email: ever.glow.necklace@gmail.com